Privacy Policy

SurplusFactor, LLC ("SurplusFactor," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit a claim for review.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address, and other contact details you provide when submitting a claim or contacting us.
• Claim Information: Property address, sale type, sale date, estimated surplus amount, and details about your legal entitlement to surplus funds.
• Technical Information: IP address, browser type, device information, and usage data collected automatically when you visit our website.

2. How We Use Your Information

We use your information for the following purposes:

• To verify and evaluate surplus funds claims
• To communicate with you about your claim or inquiry
• To prepare and execute assignment documentation
• To comply with legal and regulatory requirements
• To improve our website and services
• To prevent fraud and protect our legal rights

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with:

• Service Providers: Third parties who perform services on our behalf, such as payment processing, document preparation, and data verification.
• Legal and Regulatory Authorities: When required by law, court order, or government regulation.
• Professional Advisors: Attorneys, accountants, and other professionals who assist us in evaluating or processing claims.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of certain data processing activities
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can set your browser to refuse cookies, but some features of our website may not function properly without them.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: